Notice Informing Individuals About Nondiscrimination and Accessibility Requirements

Discrimination is Against the Law

All Heart Homecare Agency complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex, consistent with the scope of sex discrimination as described in 45 CFR § 92.101(a)(2). All Heart Homecare Agency does not exclude individuals or treat them differently because of race, color, national origin, age, disability, or sex.

Auxiliary Aids and Services for People with Disabilities
All Heart Homecare Agency provides reasonable modifications and free auxiliary aids and services to ensure effective communication with individuals with disabilities. This includes:

  • Qualified sign language interpreters
  • Written information in alternative formats (e.g., large print, audio, accessible electronic formats, etc.).

Language Assistance Services for Individuals with Limited English Proficiency (LEP)
All Heart Homecare Agency provides free language assistance services to individuals whose primary language is not English. This may include:

  • Qualified interpreters
  • Written information in other languages.

Contact Information for Assistance
If you need reasonable modifications, auxiliary aids and services, or language assistance services, contact the Section 1557 Coordinator:

Mr. Charlie Meyer, Section 1557 Coordinator
Email: compliance@allheartcare.com
Phone:

Grievance Procedure
If you believe that All Heart Homecare Agency has failed to provide these services or has discriminated based on race, color, national origin, age, disability, or sex, you may file a grievance with:

Mr. Charlie Meyer
Section 1557 Coordinator
1664 East 14th Street
Brooklyn, NY 11229
Phone: 718-627-0300, ext. 3585
Email: compliance@allheartcare.com

You can file a grievance in person, by mail, fax, or email. If you need assistance in filing a grievance, Mr. Charlie Meyer is available to help you.

Filing a Complaint with the U.S. Department of Health and Human Services
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through their complaint portal at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019
TDD: 1-800-537-7697

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

All materials © 2017 All Heart Homecare Agency, Inc. unless otherwise noted. All rights reserved